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bigheadtodd.com » Tour/Tickets
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Ticket Sales Policy
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Ticket Sales Policy
  • All ticket sales are final.
  • No returns or exchanges.
  • No refunds will be issued, except in the event of a show cancellation by Big Head Todd and the Monsters. Cancellation or no-show by opening acts, co-headliners, etc. are not grounds for a refund from BHTM ticketing.
  • BHTM will update show information on www.bigheadtodd.com to the best of our ability, but please be advised: Posted event times are subject to change without notice. It is not the responsibility of Big Head Todd and the Monsters to notify ticket holders of schedule changes. Please contact the venue on the day of show to confirm showtimes.

Wondering where your tickets are?
  • You may have purchased tickets to be picked up at will-call, day of show. Please refer to the details of your particular show on our tour page. We post whether tickets ship or are to be picked up at will call.

Tickets shipping? In most cases your tickets WILL NOT ship right away. Here's the fanclub ticketing process:
  1. A small allotment of tickets is placed on hold for us by the promoter to sell on our website for a limited time.
  2. Depending on the regulations of the venues' ticketing agency (Ticketmaster, etix, etc.), we conclude our ticket sales when:
    1. we sell out our allotment
    2. they go on sale to the general public, or
    3. there are four weeks until show day
  3. We place an order with the promoter for the the total number of fanclub tickets we've sold.
  4. The promoter/ticketing agency prints the tickets and ships them to us, hopefully in a timely fashion! Just as soon as we receive the tickets we process all orders and ship the tickets out to you--usually the same day.
  5. An email confirming that your tickets have shipped is sent to the email address provided on your order. You will receive your tickets no less than two weeks before the show.

Why are we charging a service fee?
  • BHTM's Fanclub Ticketing incurs many expenses; this fee helps keep us up and running! We are proud that we are able to do this for a service fee that is quite a bit less than most ticket outlets.